Technical Writer/Manager (1 Position)

Bond INCO – Dubai, UAE

Job Type: Full-time



  • Proven working experience in technical writing of software documentation
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Education level must be in a field and to a level that they are able to research, understand and apply new information to a task, project or field issue
  • A good technical background with the ability to articulate technical issues in a clear and concise format



  • Write and publish technical documentation that helps people understand and use our products/services
  • Create helpful emails for users upon creating an account, making any changes to their account settings, making payments and deactivating their account
  • Create notification help guides for users
  • Help centre creation, management, editing etc…
  • Coordinate with marketing team for creative designs, animations and ideas to include in notification emails.
  • Coordinate with software developers to ensure help guides/notifications are outgoing to users as per system needs
  • Work with Front End (User Experience) team to create on-screen help tours for new users and when introducing new features to our portal (using intro.js)
  • Provide feedback on product functionality to User Experience Team
  • Coordinate with language translators to ensure appropriate methodologies are being followed to execute help guides
  • Analyse the system to create an automated help environment for all users
  • Suggest new ideas about email notifications and help guides which will enhance user experience
  • Proactively retrieve information needed from Business Analysts, Marketing Department and Product Owners
  • Coordinate with Community Management Team for FAQ’s
  • Create CHAT environment for users



  • Excellent Communication skills in English
  • Writing skills: the ability to write in a clear and concise manner and to be able to convey information appropriately for a variety of audiences.
  • Technical Skills: knowledge of the system technical functions and abilities to provide certain outcomes
  • Tools Skills: Ability to utilize multiple tools in order to produce documentation in a variety of formats. (Adobe FrameMaker, MS word, MadCap Flare, RoboHELP, Snag-it and even PageMaker and Quark documentation).
  • Interviewing and Listening Skills: The candidate needs to know how to ask the right questions.  ALso, need to know the best person to approach and have a feel for the varying personalities and preferences of the people.
  • Strong Listening Skills: TO capture the information necessary and to know which follow-up questions need to be answered
  • Design Skills: Appreciations for graphics and formatting as well as illustrations.
  • Usability and Testing Skills: Validation of the documentation is important since it is a confirmation that the product works the way it is documented to work.



  • Able to articulate complicated concepts both verbally and written
  • Strong work ethic
  • Proactive approach to tasks, projects and system development
  • Strong problem solver
  • Calm under time pressure


Required Experience:

  • 4-5 years in a similar role

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